We have always worked closely with families to find the best solution for any given situation, and this summer is no different. We have updated our refund/credit policies this year to meet the unique situation we are facing with the Covid-19 outbreak. Historically, for a cancellation, the deposit is forfeited. We realize that plans and financial situations are in flux due to COVID-19 related disruptions to the economy, and, as always, we want to be sensitive and responsive to the best interests of our camp families.
We are also a small business, and like so many others, will struggle to survive these uncertain times. As you may know, many of the expenses of camp occur throughout the year, long before campers begin. Due to the timing of COVID-19, we’re essentially losing an entire year of income.
It is our intention to offer refunds for anything each family has paid above the deposit of $500/camper (we are working now to secure the required loans). Deposits will automatically become credit and secure your camper’s space at our 2021 Super Early Rate, as well as extended payment deadline for 2021. You will also have complimentary access to our digital camp activities which include live round ups and events along with pre-recorded classes- all delivered by our beloved staff.
In the coming weeks (by 5/20) you will receive a form to complete. The following options are available for your deposit:
Apply the deposit/tuition to 2021 (or any future summer):
* Your deposit holds your camper’s spot for 2021 at the Super Early Tuition and extended payment deadline
*Grants your camper access to our digital camp experiences (live round ups, live events, pre-recorded classes) at no charge.
*Credit can be transferred to a friend or family member
*We will waive our usual minimum enrollment requirement. You can come for as many or few days as you choose.
Make a donation
Some of you have reached out and offered to donate your deposit/tuition (thank you!).
*Granted access to our digital experiences at no charge
*Camper’s 2021 spot will be held at the Super Early rates and extended date
*Design a day of camp- your camper will get to design a full day of fun for their group in 2021.
*Limited Edition Tocaloma sweatshirt
Refund part or all of the deposit
If crediting your deposit toward a future summer is a financial hardship at this time, please contact our office at firstname.lastname@example.org.